1. Delivery Notification
You will receive an email at the address you have specified when your order is complete – this email contains the tracking number so you can track it online.
2. Delivery timescales
Once your order is placed, subject to passing necessary checks, your order will be shipped within 3 working days. A next day delivery option can be selected during checkout if required.
We do not currently open on bank and public holidays. Orders received on these days will be despatched within the next 3 working days.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
2.1 International deliveries
International shipping is £9.99 per order. The delivery timescale is generally between 5 – 10 working days.
3. Postage method
All orders are either shipped via 2nd Class Royal Mail or myHermes 2-3 day delivery for larger items.
Optionally, you can choose “Next Day Delivery” during checkout for £6.95 available to UK delivery addresses only.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur and is an unfortunate situation which is naturally associated with buying online, however this rarely happens.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
5.1 Consequential loss for late deliveries
We do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
6. Delivery to business addresses
We allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf.